Triple Red Testimonials
"Jake has been absolutely brilliant, he stayed and helped us get it through a tight doorway when really he didn't need to. Can you pass on our utmost thanks to his supervisor. Truly above and beyond."
Will Carpenter, University of Gloucestershire
"Appreciate again all the Triple Red team's help on short notice with the Biological Safety Cabinets. We're a startup so every day and week that passes, each count a lot for us--thanks!"
Janette Dillon, PhoreMost Ltd
"Everything went fine with the service and moving of our Biological Safety Cabinet. Chris as usual was very efficient and the job was sorted to everyone’s satisfaction. We even had thanks from our Professor who was really pleased with the new arrangement."
Sue Tompsett, University of Coventry
"We will solely be using the Classic Pipettes in the undergraduate teaching labs now and during our trial found them to be both very comfortable and efficient for handling and dispensing."
Maureen Vass, University of Strathclyde
"The CO2 Incubators were delivered and installed very quickly, and we were very happy with the service. They are sturdy and easy to use, including the decon cycle, good value for money!"
Stuart Wood, Discuva
"With regard to the Systec autoclaves I would say that they run faster and cleaner than any other make of autoclave that I have tried in the past. I have been so satisfied with their performance and the after sales care provided by Triple Red that we are rolling out a programme of gradually replacing our old autoclaves with Systec models."
Linda Barnett, MedImmune
‘I just wanted to send you a quick email to say thank you for sending the samples of your tissue culture products, we have tested them out and are happy with the quality. The prices are considerably cheaper than what we currently pay for equivalent products with our existing supplier, so we will start to switch to your products as our current stocks run out’
Team leader at leading UK CRO
“ We use Triple Red’s tissue culture plasticware in the lab. They provide a wide range of high quality products for a reasonable price and delivery is very fast. Also their sales staff are always very helpful”
Sophia Akbareian BSc. PhD. School of Biological Science, University of East Anglia
"We recently purchased two water systems to service both teaching and research. The units were the Ultraclear Duo and the Compact 3 system. The Ultraclear Duo provides both DI and UHP water to an exceptional standard and the Compact 3 is a workhorse of a system which is used continuously and is favoured by the students for ease of use. In each case Triple Red gave great advice on our needs and the sales rep was exceptional. The installation was faultless and the after sales service again has been exceptional. For all the use we have had of both systems the cartridges are still going strong. I cannot recommend both these systems and Triple Red highly enough."
Charles McGinness, Analytical Chemistry, University of the West of Scotland
'I have recently purchased several orders of tissue culture plastics from Triple Red. I have been very pleased with the high quality and availability of larger size flasks. I culture large numbers of cells and the T300 flasks are very useful. The Triple Red representative was extremely helpful. He had good knowledge of the products and has kept me updated on any orders I have placed. I will definitely order from them again'
Dr Eleanor Jones, Biomedical Research Center, University of East Anglia
"The whole process from consultation and quotation to installation and subsequent follow-up has been flawless. I can’t recommend Triple Red highly enough and will definitely be a returning customer. Thanks to Jo for making everything so easy. "
Dr Rachel Floyd, Kidney Research UK Fellow, Department of Cellular and Molecular Physiology, Institute of Translational Medicine, University of Liverpool
‘A short while ago we used Triple Red to purchase two new NuAire humidified CO2 incubators to house a delicate live cell imaging system and found the service and installation to be outstanding. We were so happy we recently returned to Triple Red to order another new CO2 incubator together with two new class II safety cabinets. Once again everything purchased was delivered and installed efficiently and they were happy to price match their quote with other competitors. So far maintenance and support has been excellent and we are delighted to recommend Triple Red to our colleagues. ’
Morgan Herod, University of Leeds
"As a customer, I have always been very impressed by the responsiveness of your organisation, from my initial telephone call right through to completion of the task. Collectively, your people give out the correct signals so that I feel that my custom is valued and that I am receiving a very good service. Our organisation is a 24/7 operation and, whenever a problem has arisen out of hours, your response has been exemplary."
Simon Walsh, Peripatetic Decontamination Supervisor, Endoscopy Department, Manchester Royal Infirmary
" Triple Red are a company that go the extra mile for their customers providing highly technical advice and expertise in sourcing quality products and providing exceptional aftercare servicing. I am delighted with the cell culture safety cabinets, CO2 incubators and biobank liquid nitrogen storage systems we have purchased so far, allowing the School of Environment and Life Sciences to push forward with their research into infectious diseases and childhood cancer."
Helen Bradshaw, Laboratory Manager, School of Environment and Life Sciences, University of Salford
"We have purchased a number of items, ultra-low temperature freezers, CO2 incubators and centrifuges from Triple Red over the past 10 years in the Centre for Cardiovascular Science in Edinburgh. We have found the quality to be excellent and the pricing competitive. For me I have found the level of personal service to be a huge bonus as this is often lacking in today's marketplace. The follow up service from Scottish representative, Hilary Sneddon, has been great, and that has extended to the service engineers and admin staff."
Val Kelly, CCVS, Edinburgh University.
"I have enjoyed working with Triple Red, they provided expert advice and a competitive quotation on purchase and installation of tissue culture laboratory equipment. We are pleased with the quality of the equipment and the service we received."
Professor Marcus Rattray, Head of Pharmacy, University of Bradford
“ We were starting from scratch, moving from a fully equipped cell culture lab to empty rooms. It was late December and everyone in the lab was pushing me to speed up the orders while I should have been focusing on my Xmas presents. Anyway, we decided to order 2 incubators and 6 biological safety cabinets from Triple Red. Since then, our cell culture lab has been the TC facility where everyone who has seen it wants to work. Triple Red responses to any enquiry, and in particular from Jo and Chris, has always been outstanding …..even when the issues were coming from the room and not the equipment. “
Dr Cyrill Bussy, Lecturer, University of Manchester
“When we designed our cell culture facilities in Biological Sciences it was very clear from the first moment we approached different suppliers of cell culture instrumentation that Triple Red were the most helpful and professional of all. We were supplied with top-quality safety cabinets and CO2 incubators which have performed excellently for the last 5 years in a heavily used cell culture facility. Every step of the process of customer support (from purchasing to servicing) has been brilliant and the responses from everyone at Triple red, whether purchasing staff or engineers, has been exceptionally prompt and efficient. I wish every company we deal with were as good!"
Dr Nik Georgopoulos, Senior Lecturer in Biological Sciences, University of Huddersfield
“I have used NuAire Class II safety cabinets supplied and serviced by Triple Red for a number of years to perform cell culture and produce LabSkin, our living skin equivalent. When we expanded our production and set up a new microbiology lab, Triple Red was my first port of call for Class II safety cabinets. Thanks Jo for looking after us and getting us a great price for top class equipment.”
John Warwick, Laboratory & Services Manager, Innovenn
"Over many years we have consistently used Triple Red products and have found the experience and service to be excellent! In particular we have found their tissue culture equipment, both safety cabinets and CO2 incubators, to be of outstanding quality".
Patrick McHugh, Senior Research Fellow, University of Huddersfield
Thank you for your rapid response to our RO breakdown at Cardiff Bay Clinic. Can't fault your service; once again a big thank you from our clinical staff and myself.
Gary Thomas, Vale Healthcare, Cardiff Bay Clinic
“Please inform Stan’s supervisor that we are indebted to Stan for staying late to do these tests and highly appreciative of his service to us. As you are aware, we are planning to expand our cell culture facility later in the year and due to the high level of service that Stan gives us, it is most likely that we will order a new cabinet and CO2 incubators from Triple Red.”
A long term Triple Red CRO customer
Just wanted to say Lucy was amazing with the quickness of the quote. It's always a great pleasure dealing with her and she is always so very very helpful.
Lee Murcutt, Institute for Translation, Innovation, Methodology and Engagement (TIME), Cardiff University School of Medicine
Regarding our recent phone call I am just putting into words what a really good job Martin and Steve did today putting in our new low oxygen incubator. They were really cheerful and polite and worked ever so hard moving several incubators around in a very small space without any fuss at all. Normally there would be more resources to hand but they just got on with what they had straight away.
They showed impressive team work sorting the issues out and getting everything working again. On top of that they explained absolutely everything which was great. It really was a pleasure to work alongside them getting it done.
I really was very impressed and felt the need to let you know
Nadia Lovegrove, Lab Manager, Sussex University
"Just a quick word about the installation of our water unit. John has just finished now and I am particularly impressed with Triple Red in the instances of both the water and our incubators. In setting up our lab, we have dealt with a lot of companies, some with limited success. Triple Red have been very good in communicating updates to us and when on site, the engineers have been excellent, both John for the water and Peter and Steve for the incubators. "
Dr David Hicks, University of Bradford
"I would like to thank you for your excellent response to our problem with the RO unit in RMCH Theatres. Your engineer, Peter, was very efficient and I was impressed with his ability to resolve the leak so quickly, which made my work so much easier on the day."
Yvonne Rodwell, Endoscopy Dept, Manchester Royal Infirmary
"Ramsay Health Care UK is one of the UK's largest independent health care providers with a network of over 30 hospitals providing a range of treatments. Preventing infection is a key part of the delivery of good clinical care and Triple Red is an essential part of that at Ramsay Health Care. Triple Red has always provided us with the highest level of service enabling us to give our customers the best care. When we need 24/7 cover Triple Red are always there.”
Tony Rushton, Group Estates Manager, Ramsay Health Care
"Triple Red has always provided our business with an excellent 24/7 hours service, including an eight working hour response time to ensure minimum downtime and maximum productivity. They bring much added value to our own service offering to customers; we’re delighted to work with them.
For the past five years, Triple Red has supplied us with the reverse osmosis (RO) water treatment needed for the washer processing systems inside our mobile endoscopy units. They provide commission for the RO plant in each of the new locations where the temporary facility is based, in addition to planned, preventative and emergency call out maintenance. Where required, water quality validation is carried out by an independent UKAS accredited laboratory to ensure CFPP standards are met, which is an important issue for us, as we are committed to continue meeting the high guidelines set by the endoscopy sector."
Mary Smallbone, Vanguard Healthcare
"I have just come off the phone to Louise thanking her for the very prompt and excellent service you all provided yesterday. I was also very pleased when I saw you had sent Peter your very competent and thorough engineer to solve our problem please pass on my thanks to him."
David Keyte, Royal Devon and Exeter NHS Foundation Trust
Triple Red supports the research laboratories in two departments of UCL with 18 Ultra Clear TWF Lab Water Systems. They were purchased after extensive research, so to ensure the scientists were provided with both lab water systems that suited their applications, but also would maintain their quality through their lifetime. They have coped reasonably well with London water and after five years (on a preventive maintenance contract) are still reliable. The service engineers are very competent and often will go that bit further to assist, so that the job is completed on the first visit
Sonia Buckingham, UCL
"We have used Triple Red systems for over a decade to provide our biochemistry analysers with the high quality of water they require. The systems have always been very reliable and the service provided of the very best standard, particularly when the service call goes out in the middle of the night! The engineers make every effort to work around the demands of a busy hospital laboratory so we can provide an uninterrupted service 24/7."
Kezia Allen, Biochemistry Department, Basildon and Thurrock University Hospital.
"We have used Triple Red to supply several Class II safety cabinets within our IVF unit with great results. The cabinets have provided a safe environment for both our Andrologists and Embryologists to work in. The cost of the cabinets is very competitive, the quality excellent and the service from Triple Red has been outstanding, ensuring we are up and running when we need to be."
Gregory Horne B.Sc, M.Sc, F.R.C.Path, Lead Embryologist & Lab Manager, Central Manchester University Hospitals NHS Foundation Trust
"We have been using Triple Red to resolve issues at Queen Alexandra Hospital for several years and have never been disappointed with the service we receive.
I have absolute faith that if I report a problem with the Service Department at Triple Red, the call will be dealt with quickly and efficiently. The service provided has always been helpful and professional and the Engineers extremely competent. Triple Red are an excellent example of how to operate a customer focussed service."
Stella Kyriakides, Queen Alexandra Hospital
"We purchased two Systec autoclaves from Triple Red and were pleased with all aspects of that purchase. From the moment the order was placed the helpfulness of the Triple Red team enabled a smooth transition from using the old machines to the new ones. All aspects of the commissioning and validation work required to bring these machines into service was completed promptly with engineers who kept us informed of the progress. Their helpfulness and willingness to discuss issues as they occurred enabled us to complete the transition with no interruptions to the level of service we provide."
Graham Purdie, Anglian Water
“It is surely time for water to take up its rightful position as the most important and active of all biological molecules”
Professor Martin Chaplin, London’s South Bank University
“Diseases affecting the cornea are a major cause of blindness worldwide. Current treatments are limited by availability of donor tissue. Over the next 5 years we aim to apply both basic and applied research to improve corneal stem cell isolation and characterisation as well as providing novel therapeutic stem cell delivery systems using natural and synthetic hydrogels. The equipment supplied by Triple Red will be core to this research including centrifuges, CO2incubators and a safety cabinet with fitted dissection microscope as well as the centralised water system.”
Dr Che Connon, Reader in Tissue Engineering, University of Reading
"We ordered two incubators and two tissue culture hoods and the service has been outstanding!
Everything from purchase, delivery, installation and maintenance was absolutely easy and hassle free for us. We're very satisfied customers and would be delighted to recommend Triple Red to our colleagues."
Dr Karin Hellner, MD PhD, Clinical Lecturer, University of Oxford