Triple Red Service Testimonials
Hear what our customers are saying about Triple Red's services
After being informed, by our previous supplier of pure water, that they had decided to cease production of some older consumables thus rendering our fully-operational machine instantly obsolete. Among others, we approached Triple Red for a quotation and their response to our initial enquiry was prompt and efficient, ensuring that they fully understood our requirements before making their recommendation for the product best suited for us. We received our quotations for the Pico T2 quickly and the decision was made easily. The product was very competitive and seemed to be the superior option in terms of capability. Furthermore, now that the Pico has been installed, we are really pleased with our purchase; the installation process was handled professionally and without issue. We are impressed with the production rate of the water, which was one of the key features we needed. The sleek and compact design is a great addition to our laboratory and we look forward to using our Pico water system long into the future."
Ian Thompson, St Paul's School, London
We ordered two incubators and two tissue culture hoods and the service has been outstanding! Everything from purchase, delivery, installation and maintenance was absolutely easy and hassle free for us. We're very satisfied customers and would be delighted to recommend Triple Red to our colleagues."
Dr Karin Hellner, MD PhD, Clinical Lecturer, University of Oxford
The plate pourer is great! The engineer, John, who came to install it was really great. He did a really good job of explaining how to use everything and dealing with all of my questions. Thanks for all your help getting our laboratory kitted out."
Faye Ilsley, Immunocore
Jake has been absolutely brilliant, he stayed and helped us get it through a tight doorway when really he didn't need to. Can you pass on our utmost thanks to his supervisor. Truly above and beyond."
Will Carpenter, University of Gloucestershire
The whole process from consultation and quotation to installation and subsequent follow-up has been flawless. I can’t recommend Triple Red highly enough and will definitely be a returning customer. Thanks to Jo for making everything so easy."
Dr Rachel Floyd, Kidney Research UK Fellow, Department of Cellular and Molecular Physiology, Institute of Translational Medicine, University of Liverpool
As a customer, I have always been very impressed by the responsiveness of your organisation, from my initial telephone call right through to completion of the task. Collectively, your people give out the correct signals so that I feel that my custom is valued and that I am receiving a very good service. Our organisation is a 24/7 operation and, whenever a problem has arisen out of hours, your response has been exemplary."
Simon Walsh, Peripatetic Decontamination Supervisor, Endoscopy Department, Manchester Royal Infirmary
Triple Red are a company that goes the extra mile for their customers providing highly technical advice and expertise in sourcing quality products and providing exceptional aftercare servicing. I am delighted with the cell culture safety cabinets, CO2 incubators and biobank liquid nitrogen storage systems we have purchased so far, allowing the School of Environment and Life Sciences to push forward with their research into infectious diseases and childhood cancer."
Helen Bradshaw, Laboratory Manager, School of Environment and Life Sciences, University of Salford
I have enjoyed working with Triple Red, they provided expert advice and a competitive quotation on purchase and installation of tissue culture laboratory equipment. We are pleased with the quality of the equipment and the service we received."
Professor Marcus Rattray, Head of Pharmacy, University of Bradford
We decided to order 2 incubators and 6 biological safety cabinets from Triple Red. Since then, our cell culture lab has been the TC facility where everyone who has seen it wants to work. Triple Red response to any enquiry, and in particular from Jo and Chris, has always been outstanding."
Dr Cyrill Bussy, Lecturer, University of Manchester
When we designed our cell culture facilities in Biological Sciences, it was very clear from the first moment we approached different suppliers of cell culture instrumentation that Triple Red were the most helpful and professional of all. We were supplied with top-quality safety cabinets and CO2 incubators which have performed excellently for the last 5 years in a heavily used cell culture facility. Every step of the process of customer support (from purchasing to servicing) has been brilliant and the responses from everyone at Triple Red, whether purchasing staff or engineers, has been exceptionally prompt and efficient. I wish every company we deal with were as good!"
Dr Nik Georgopoulos, Senior Lecturer in Biological Sciences, University of Huddersfield
Thank you for your rapid response to our RO breakdown at Cardiff Bay Clinic. Can't fault your service; once again a big thank you from our clinical staff and myself."
Gary Thomas, Vale Healthcare, Cardiff Bay Clinic
Please inform Stan’s supervisor that we are indebted to Stan for staying late to do these tests and highly appreciative of his service to us. As you are aware, we are planning to expand our cell culture facility later in the year and due to the high level of service that Stan gives us, it is most likely that we will order a new cabinet and CO2 incubators from Triple Red.”
A long term Triple Red CRO customer
Just wanted to say Lucy was amazing with the quickness of the quote. It's always a great pleasure dealing with her and she is always so very very helpful."
Lee Murcutt, Institute for Translation, Innovation, Methodology and Engagement (TIME), Cardiff University School of Medicine
Regarding our recent phone call, I am just putting into words what a really good job Martin and Steve did today putting in our new low oxygen incubator. They were really cheerful and polite and worked ever so hard moving several incubators around in a very small space without any fuss at all. Normally there would be more resources to hand but they just got on with what they had straight away.
They showed impressive teamwork, sorting the issues out and getting everything working again. On top of that, they explained absolutely everything which was great. It really was a pleasure to work alongside them getting it done.
I really was very impressed and felt the need to let you know."
Nadia Lovegrove, Lab Manager, Sussex University
Just a quick word about the installation of our water unit. John has just finished now and I am particularly impressed with Triple Red in the instances of both the water and our incubators. In setting up our lab, we have dealt with a lot of companies, some with limited success. Triple Red has been very good in communicating updates to us and when on site, the engineers have been excellent, both John for the water and Peter and Steve for the incubators."
Dr David Hicks, University of Bradford
I would like to thank you for your excellent response to our problem with the RO unit in RMCH Theatres. Your engineer, Peter, was very efficient and I was impressed with his ability to resolve the leak so quickly, which made my work so much easier on the day."
Yvonne Rodwell, Endoscopy Dept, Manchester Royal Infirmary
Ramsay Health Care UK is one of the UK's largest independent healthcare providers with a network of over 30 hospitals providing a range of treatments. Preventing infection is a key part of the delivery of good clinical care and Triple Red is an essential part of that at Ramsay Health Care. Triple Red has always provided us with the highest level of service enabling us to give our customers the best care. When we need 24/7 cover Triple Red are always there.”
Tony Rushton, Group Estates Manager, Ramsay Health Care
I have just come off the phone to Louise thanking her for the very prompt and excellent service you all provided yesterday. I was also very pleased when I saw you had sent Peter your very competent and thorough engineer to solve our problem please pass on my thanks to him."
David Keyte, Royal Devon and Exeter NHS Foundation Trust
We have used Triple Red systems for over a decade to provide our biochemistry analysers with the high quality of water they require. The systems have always been very reliable and the service provided of the very best standard, particularly when the service call goes out in the middle of the night! The engineers make every effort to work around the demands of a busy hospital laboratory so we can provide an uninterrupted service 24/7."
Kezia Allen, Biochemistry Department, Basildon and Thurrock University Hospital.
We have been using Triple Red to resolve issues at Queen Alexandra Hospital for several years and have never been disappointed with the service we receive. I have absolute faith that if I report a problem with the Service Department at Triple Red, the call will be dealt with quickly and efficiently. The service provided has always been helpful and professional and the Engineers extremely competent. Triple Redare an excellent example of how to operate a customer focused service."
Stella Kyriakides, Queen Alexandra Hospital
We purchased two Systec autoclaves from Triple Red and were pleased with all aspects of that purchase. From the moment the order was placed the helpfulness of the Triple Red team enabled a smooth transition from using the old machines to the new ones. All aspects of the commissioning and validation work required to bring these machines into service was completed promptly with engineers who kept us informed of the progress. Their helpfulness and willingness to discuss issues as they occurred enabled us to complete the transition with no interruptions to the level of service we provide."
Graham Purdie, Anglian Water
Diseases affecting the cornea are a major cause of blindness worldwide. Current treatments are limited by the availability of donor tissue. Over the next 5 years, we aim to apply both basic and applied research to improve corneal stem cell isolation and characterisation as well as providing novel therapeutic stem cell delivery systems using natural and synthetic hydrogels. The equipment supplied by Triple Red will be core to this research including centrifuges, CO2 incubators and a safety cabinet with fitted dissection microscope as well as the centralised water system."
Dr Che Connon, Reader in Tissue Engineering, University of Reading